Sema AI Business Suite
AI Call Center
Every call, text, chat and email — answered.
AI agents that answer your phone lines, texts, website chat and email in a natural voice, look things up on your own website, book appointments, and hand over to a person the moment a conversation needs one.
Available on
Highlights
- Natural, interruptible voice
- Answers from your website
- Rules you can read
- People stay in charge
Capabilities
What AI Call Center does for your business
Natural, interruptible voice
Real-time speech-to-speech agents that answer in well under a second, let callers interrupt, and speak the caller's language.
Answers from your website
Point it at your site. It reads every page — and saves your product photos — so agents answer from your own facts and can show the picture, not guess.
Rules you can read
Intents, branches, guardrails and escalations written in plain text. Blocked replies never reach the customer; escalations reach your team.
People stay in charge
Listen to live calls, join in alongside the agent, or take the call over. Every conversation — words, tool calls and decisions — is kept in one record.
Test before customers do
Run simulated calls and chats against the real agent, score them, and change the configuration in a workspace before you publish it.
Connects to your tools
Call your own APIs or any MCP server mid-conversation, book appointments with calendar invites, and place outbound calls with voicemail detection.
How it works
Up and running in three steps
- 1
Connect a number
Bring a phone number, or get one. Add the chat widget to your site with one line.
- 2
Teach it your business
Crawl your website into the knowledge base and write the rules your agents follow.
- 3
Go live — and watch
Agents answer around the clock. You see every conversation and can step in any time.
Part of the suite
Shares one brain with every Sema product
AI Call Center works from the same knowledge base, rules and customer record as the rest of the Sema AI Business Suite.
One knowledge base
Crawl your website once — text and product photos — and every agent, on every channel, answers from the same facts.
One set of rules
Guardrails, handoffs and escalations you write once and every product follows, typed or spoken.
One record
Calls, texts, chats and emails with the same customer are one conversation, with every tool call and decision in it.
One place to watch
Live calls, escalations and conversations from every channel in a single dashboard your team already knows.
See Sema answer for your business
In a 30-minute demo, we'll point the suite at your website and let you ask it what your customers ask you.